Terms and conditions of use

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Terms and conditions of use

GENERAL INFORMATION

The owner of the web domain is LLUIS FRANCESC ALBERT HERRANZ (herein known as www.dragonart.es). Throughout the website, the terms "us", "we" and "our" refer to www.dragonart.es. www.dragonart.es offers this website, including all information, tools and services available for you on the site, the user is conditioned to the acceptance of all the terms, conditions, policies and notifications herein established.

On visiting our website and/or purchasing a product, you participate in our "Service" and accept the following terms and conditions ("Terms and conditions of use", "Terms of service", "Terms"), including all additional terms and conditions and the policies to which reference is made in the present document and/or accessed via hyperlinks. These Terms and conditions of use are applied to all users of the site, including those users who are browsers, providers, clients, mercants, and/or content collaborators.

Please, read these Terms and conditions of use carefully before accessing or using our website. Accessing or using any part of the site, signifies acceptance of the Terms and conditions of use. If you do not agree with all of the terms and conditions of this agreement, then kindly refrain from accessing the website or from using any of its services.

Any new function or tool that may be added to the present online store, shall also be subject to the Terms and conditions of use. You can review the updated Terms and conditions of use at any time in this website. We reserve the right to update, change or replace any part of the Terms and conditions of use through the publication of updates and/or changes in our website. It is the responsibility of the user to check this website periodically to verify changes. The continued use of or access to the website after the publication of any change constitutes the acceptation of said change.

SECTION 1 - GENERAL CONDITIONS

By using this website, you declare that you are of adult age in your state or country of residence, or that you are of adult age in your state or country of residence and you have given us your consent to permit that all of your underage dependants may use this website. It is not permitted to use our products for any illegal or non authorised purpose. It is not permitted, whilst using the service, to violate any law in your jurisdiction (including, but not limited to Copyright laws). Computer viruses or any destructive code should not be transmitted. The non compliance or violation of any of these Terms will result in the immediate cessation of your services.

We reserve the right to refuse service to any person, for any reason and at any time.

SECTION 2 - ACCESS AND SECURITY

Access to the services requires previous registration by the user, once the General Conditions have been accepted, they will be considered to be clients.

The client's identifier will be comprised of their email address and a password. It will be necessary to include an email address, aswell as a password of minimum five characters, to create access to the client's personal account.

The use of the password is personal and non transferable, the assignment, although temporary, of the password to third parties is not permitted. In this sense, the client promises to use the password diligently and to keep it secret, assuming all responsibility for the consequences of divulging it to third parties.

In the case that the client knows of or suspects the use of their password by third parties, they should renew their password immediately, using the procedure in the website.

SECTION 3 - CONDITIONS OF SALE

The client recognises that they are informed, at the time of making the order, of the particular conditions of sale displayed on screen (name, price, components, weight, quantity, colour, product details, cost of services, etc.) and expressly declares acceptance of the same with no reservations whatsoever. The completion of the order and its confirmation by the client signifies the full and complete acceptance of the particular conditions of sale, exclusively applicable to the order.

Once having made the selection of articles, the forms of payment and dispatch are chosen. Before making an order, you should create an account by completing a form with your personal details, or sign in using your password in the case that you are already registered, to finalise your order. Once this process has been completed a message will be sent to your email address with all the details of your order. If your email is free webmail (Hotmail, Yahoo, Terra, Gmail, etc.) it is possible that this message may be stored in the Spam or "undesired email" folders.

Important: We recommend that you verify the order email which you receive to check that all the details of billing, dispatch, etc. are correct. This way you will avoid delays or incidents in the delivery of your order.

SECTION 4 - FORM OF PAYMENT

The forms of payment are by credit (or debit) card, bank transfer or PayPal.

4A. Bank transfer or Deposit

If you chooose to pay by bank transfer (o bank deposit) you will be provided with our bank account numbers to make the payment. You can make a transfer from your bank or building society or, if you prefer, make payment directly into our account with a bank deposit at one of the offices of our bank.

Payment of the order will not be considered to have been made until the total amount of the payment has been received in our bank account. You have 7 working days after making the order to carry out the transfer. Should the stipulated time expire without payment being made, www.dragonart.es will consider the order in question to be cancelled.

Please remember that payment should be made in EUROS and that any incurred banking commissions must be paid by you if you opt for this payment method.

The bank details of www.dragonart.es to make payment by bank transfer or deposit:

Account holder: LLUIS FRANCESC ALBERT HERRANZ

Bank name: CaixaBank

Account number (IBAN): ES12 2100 6272 4113 0031 2065

Concept: Your name and surnames and order reference

For international orders:

ES12 2100 6272 4113 0031 2065

To process the dispatch with maximum efficiency and to check the information provided by our bank more quickly we request that you send us a copy of the transfer receipt by email: info@dragonart.es

4B. Credit (debit) card or PayPal

Payment can be made via the secure payment method PayPal. PayPal allows businesses or consumers who have email to send and receive payments over the internet securely, easily, and cheaply.

Our PayPal account is: sales@dragonart.es

Paypal allows you to make payments through the credit or debit card without having to be registered in their system.

SECTION 5 - SHIPMENTS AND DELIVERY TIMES

All deliveries are sent insured via the transport companies with whom we work or via certified mails for some small-sized products. The estimated delivery time depends on the destination (except for incidents generated by vehicle breakdowns or excess of orders due to active promotions). Delivery to isolated towns can be difficult and the dispatch companies may not go there on a daily basis, in which case the delivery could take longer.

Dispatch and delivery via the transport companies is carried out from Monday to Friday, except for public holidays. The delivery via certified mails is carried out every Tuesday and Thursday, except for public holidays. The shipping cost is automatically calculated at the time of making your order, depending on the destination and shipping method. To find out the exact delivery cost of your order select the products that you want to purchase and click "PROCEED TO CHECKOUT". Then select the destination and choose the method of payment and the shipping method. The total cost of your purchase will be displayed, including the shipping cost. At this point you can decide if you wish to continue or not with the purchase. Consult us if you have any questions.

Important: The estimated delivery times displayed for all shipping methods are counted from the moment that the order leaves our office. If your order hasn't left by 3 working days after order confirmation consult us and we will inform you of the estimated delivery time. Normally, all orders made and/or paid before 12:00 hours midday (Spanish time (peninsula - GMT+1)) will be sent the same day. The checking of payments by bank transfer can be delayed by a number of days. Payments by transfer can often take up to 3 working days to reach our account, and won't be processed until the amount is consolidated in our account (minimum 2 working days once the transfer has been made).

Very important: Indicate correctly your delivery address at the time of making the order, any change in address once the order passes the status of "Being prepared" will signify an extra charge of 5 euros as well as a delay of 3 días in the delivery of your order.

5A. Shipments to Spain (Iberian Peninsula)

The home delivery service is carried out using urgent transport companies, which make delivery in a timeframe of 24-48h for deliveries to within the Peninsula.

Delivery costs are free for purchases over 79 euros, and 8,85 euros otherwise.

You can also choose the alternative shipping mode: certified mail (only available for some products). The shipping cost is calculated depending on the weight of the products in the order. This cost will be clearly displayed during the purchase process, before the order is confirmed definitively. This delivery method will be more economical, but orders usually take longer to arrive (the delivery time is 1-3 business days; the delivery is carried out every Tuesday and Thursday, except for public holidays).

The delivery time is counted from the moment that the order leaves our office.

5B. Shipments to the Balearic Islands

The home delivery service is carried out using urgent transport companies, which make delivery in a timeframe of 48-72h for deliveries to the Balearic Islands. You can also choose the alternative shipping mode: certified mail (only available for some products), this delivery method will be more economical, but orders usually take longer to arrive (the delivery time is 1-3 business days; the delivery is carried out every Tuesday and Thursday, except for public holidays).

The shipping cost is calculated depending on the volume / weight of the products in the order. This cost will be clearly displayed during the purchase process, before the order is confirmed definitively.

The delivery time is counted from the moment that the order leaves our office.

5C. Shipments to the Canary Islands, Ceuta and Melilla

For sales to the Canary Islands, Ceuta and Melilla VAT will not be added (in the case of most products); however, the customs system will apply the corresponding tax charges that are to be paid by the client. In no case will we be able to determine the amount of tax to be paid by the client on receipt of his order, because, for example in the case of the Canary Islands, this depends entirely on the "aduanas de Canarias" (Canary Islands Customs and Excise). As a very APPROXIMATE estimation, and in no way fixed or established, between 15 and 30 EUROS is charged for importation rights and administrative customs documentation, aswell as the percentage corresponding to the I.G.I.C. of the Canary Islands. (We assume no responsibility whatsoever for any possible variation made by Customs without former notice). We are in no way responsible for these costs beacause we cannot assume them ourselves nor know with accuracy the amount to be paid upon receipt of an order.

The possible tariff of the Single Administrative Document (SAD):

Canarias - 15,86 euros

Ceuta - 16,50 euros

Melilla – 14,84 euros

The possible cost of the Canary aviation services:

5C1. For samples from 0 euros to 150 euros (individuals and companies)

SAD - 0 euros

Low Value Declaration - 7 euros

I.G.I.C. - 0 euros

A.I.E.M. - 0 euros

5C2. For samples from 0 euros to 150 euros whose product is included in the charge of A.I.E.M.

SAD - 16 euros

Low Value Declaration - 0 euros

I.G.I.C. - 0 euros

A.I.E.M. - The one that applies the customs office

5C3. For samples from 150.01 euros (individuals and companies)

SAD - 16 euros

Low Value Declaration - 0 euros

I.G.I.C. - The one that applies the customs office

A.I.E.M. - The one that applies the customs office

The home delivery service is carried out using urgent transport companies, which make delivery in a timeframe of 3-4 business days for deliveries to the Canary Islands, Ceuta and Melilla. You can also choose the alternative shipping mode: certified mail (only available for some products), this delivery method will be more economical, but orders usually take longer to arrive (the delivery time is 1-3 business days; the delivery is carried out every Tuesday and Thursday, except for public holidays).

The delivery time is counted from the moment that the order leaves our office.

5D. International deliveries

For sales to foreign countries VAT will not be added (in the case of most products); however, the customs system will apply the corresponding tax charges that are to be paid by the client. In no case will we be able to determine the amount of tax to be paid by the client on receipt of his/her order. We assume no responsibility whatsoever for any possible variation made by Customs without former notice. We are in no way responsible for these costs beacause we cannot assume them ourselves nor know with accuracy the amount to be paid upon receipt of an order.

The possible tariff of the Single Administrative Document (SAD):

Andorra - 26,65 euros

Gibraltar - 23 euros

The home delivery service is carried out using urgent transport companies (only available for shipments to most European countries, the United States, Canada and most Latin American countries). You can also choose the alternative shipping mode: certified mail (only available for some products), this delivery method will be more economical, but orders usually take longer to arrive (the delivery is carried out every Tuesday and Thursday, except for public holidays). And the delivery times are as follows (the timeframe is counted from the moment that the order leaves the delivery companies' international platforms):

5D1. Shipments to Andorra, Gibraltar, Portugal

Urgent transport companies - the delivery time is 24-48 hours.