New products

Shipments and delivery times

All deliveries are sent insured via the transport companies with whom we work or via certified mails for some small-sized products. The estimated delivery time depends on the destination (except for incidents generated by vehicle breakdowns or excess of orders due to active promotions). Delivery to isolated towns can be difficult and the dispatch companies may not go there on a daily basis, in which case the delivery could take longer.

Dispatch and delivery via the transport companies is carried out from Monday to Friday, except for public holidays. The delivery via certified mails is carried out every Tuesday and Thursday, except for public holidays. The shipping cost is automatically calculated at the time of making your order, depending on the destination and shipping method. To find out the exact delivery cost of your order select the products that you want to purchase and click "PROCEED TO CHECKOUT". Then select the destination and choose the method of payment and the shipping method. The total cost of your purchase will be displayed, including the shipping cost. At this point you can decide if you wish to continue or not with the purchase. Consult us if you have any questions.

Important: The estimated delivery times displayed for all shipping methods are counted from the moment that the order leaves our office. If your order hasn't left by 3 working days after order confirmation consult us and we will inform you of the estimated delivery time. Normally, all orders made and/or paid before 12:00 hours midday (Spanish time (peninsula - GMT+1)) will be sent the same day. The checking of payments by bank transfer can be delayed by a number of days. Payments by transfer can often take up to 3 working days to reach our account, and won't be processed until the amount is consolidated in our account (minimum 2 working days once the transfer has been made).

Very important: Indicate correctly your delivery address at the time of making the order, any change in address once the order passes the status of "Being prepared" will signify an extra charge of 5 euros as well as a delay of 3 días in the delivery of your order.

A. Shipments to Spain (Iberian Peninsula)

The home delivery service is carried out using urgent transport companies, which make delivery in a timeframe of 24-48h for deliveries to within the Peninsula.

Delivery costs are free for purchases over 79 euros, and 8,65 euros otherwise.

You can also choose the alternative shipping mode: certified mail (only available for some products). The shipping cost is calculated depending on the weight of the products in the order. This cost will be clearly displayed during the purchase process, before the order is confirmed definitively. This delivery method will be more economical, but orders usually take longer to arrive (the delivery time is 1-3 business days; the delivery is carried out every Tuesday and Thursday, except for public holidays).

The delivery time is counted from the moment that the order leaves our office.

B. Shipments to the Balearic Islands

The home delivery service is carried out using urgent transport companies, which make delivery in a timeframe of 48-72h for deliveries to the Balearic Islands. You can also choose the alternative shipping mode: certified mail (only available for some products), this delivery method will be more economical, but orders usually take longer to arrive (the delivery time is 1-3 business days; the delivery is carried out every Tuesday and Thursday, except for public holidays).

The shipping cost is calculated depending on the volume / weight of the products in the order. This cost will be clearly displayed during the purchase process, before the order is confirmed definitively.

The delivery time is counted from the moment that the order leaves our office.

C. Shipments to the Canary Islands, Ceuta and Melilla

For sales to the Canary Islands, Ceuta and Melilla VAT will not be added (in the case of most products); however, the customs system will apply the corresponding tax charges that are to be paid by the client. In no case will we be able to determine the amount of tax to be paid by the client on receipt of his order, because, for example in the case of the Canary Islands, this depends entirely on the "aduanas de Canarias" (Canary Islands Customs and Excise). As a very APPROXIMATE estimation, and in no way fixed or established, between 15 and 30 EUROS is charged for importation rights and administrative customs documentation, aswell as the percentage corresponding to the I.G.I.C. of the Canary Islands. (We assume no responsibility whatsoever for any possible variation made by Customs without former notice). We are in no way responsible for these costs beacause we cannot assume them ourselves nor know with accuracy the amount to be paid upon receipt of an order.

The possible tariff of the Single Administrative Document (SAD):

Canarias - 15,86 euros

Ceuta - 16,50 euros

Melilla – 14,84 euros

The possible cost of the Canary aviation services:

C1. For samples from 0 euros to 150 euros (individuals and companies)

SAD - 0 euros

Low Value Declaration - 7 euros

I.G.I.C. - 0 euros

A.I.E.M. - 0 euros

C2. For samples from 0 euros to 150 euros whose product is included in the charge of A.I.E.M.

SAD - 16 euros

Low Value Declaration - 0 euros

I.G.I.C. - 0 euros

A.I.E.M. - The one that applies the customs office

C3. For samples from 150.01 euros (individuals and companies)

SAD - 16 euros

Low Value Declaration - 0 euros

I.G.I.C. - The one that applies the customs office

A.I.E.M. - The one that applies the customs office

The home delivery service is carried out using urgent transport companies, which make delivery in a timeframe of 3-4 business days for deliveries to the Canary Islands, Ceuta and Melilla. You can also choose the alternative shipping mode: certified mail (only available for some products), this delivery method will be more economical, but orders usually take longer to arrive (the delivery time is 1-3 business days; the delivery is carried out every Tuesday and Thursday, except for public holidays).

The shipping cost is calculated depending on the volume / weight of the products in the order. This cost will be clearly displayed during the purchase process, before the order is confirmed definitively.

The delivery time is counted from the moment that the order leaves our office.

D. International deliveries

For sales to foreign countries VAT will not be added (in the case of most products); however, the customs system will apply the corresponding tax charges that are to be paid by the client. In no case will we be able to determine the amount of tax to be paid by the client on receipt of his/her order. We assume no responsibility whatsoever for any possible variation made by Customs without former notice. We are in no way responsible for these costs beacause we cannot assume them ourselves nor know with accuracy the amount to be paid upon receipt of an order.

The possible tariff of the Single Administrative Document (SAD):

Andorra - 26,65 euros

Gibraltar - 23 euros

The home delivery service is carried out using urgent transport companies (only available for shipments to most European countries, the United States, Canada and most Latin American countries). You can also choose the alternative shipping mode: certified mail (only available for some products), this delivery method will be more economical, but orders usually take longer to arrive (the delivery is carried out every Tuesday and Thursday, except for public holidays). And the delivery times are as follows (the timeframe is counted from the moment that the order leaves the delivery companies' international platforms):

D1. Shipments to Andorra, Gibraltar, Portugal

Urgent transport companies - the delivery time is 24-48 hours.

Certified mail - the delivery time is 2-4 business days.

D2. Shipments to France, Germany, United Kingdom, Italy, Belgium, Netherlands, Luxembourg, Austria, Denmark, Czech Republic, Ireland, Finland, Sweden, Romania, Greece, Poland, Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Malta

Urgent transport companies - the delivery time is 3-6 business days.

Certified mail - the delivery time is 2-4 business days.

D3. Shipments to Switzerland

Urgent transport companies - the delivery time is 3-5 business days.

Certified mail - the delivery time is 2-4 business days.

D4. Shipments to Norway

Urgent transport companies - the delivery time is 4-7 business days.

Certified mail - the delivery time is 2-4 business days.

D5. Shipments to the rest of European countries

Certified mail - the delivery time is 2-4 business days.

D6. Shipments to United States, Canada

Urgent transport companies - the delivery time is 5-6 business days.

Certified mail - the delivery time is variable according to destination.

D7. Shipments to Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, Uruguay, Venezuela

Urgent transport companies - the delivery time is 7-8 business days.

Certified mail - the delivery time is variable according to destination.

D8. Shipments to the rest of countries

Certified mail - the delivery time is variable according to destination.

The delivery timeframe (The estimated delivery times are counted from the moment that the order leaves the delivery companies' international platforms to the date when the client receives the order) is indicative and refers to the destination’s main cities. Contact us for more specific delivery timeframe.

For the deliveries to Andorra, Gibraltar and Portugal, the shipping costs are free for purchases over 79 euros, and 8,65 euros otherwise. For the rest of international deliveries, the shipping cost is calculated depending on the volume / weight of the products in the order. This cost will be clearly displayed during the purchase process, before the order is confirmed definitively.